Privacy Policy

Effective Date: June 4, 2026

Last updated: October 12, 2026

Younity, Inc. ("Younity," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us. This Privacy Policy ("Policy") describes how we collect, use, disclose, retain, and otherwise process information relating to individuals who access or use our websites, resident onboarding portals, captive portals, Wi-Fi networks, customer support services, applications (including the Device Capture mobile app described in Section 12), communications, and any other products or services that reference or link to this Policy (collectively, the "Services").

This Policy applies to all users of the Services, including residents, prospective residents, property owners, property managers, authorized users, website visitors, and other individuals who interact with Younity.

By accessing or using the Services, you acknowledge that you have read and understand this Policy.

1. INFORMATION WE COLLECT

In connection with providing the Services, Younity may collect information that identifies, relates to, describes, references, or is reasonably capable of being associated with an identifiable individual ("Personal Information").

A. Information You Provide

We may collect Personal Information that you voluntarily provide, including without limitation:

  • Name
  • Email address
  • Mobile or telephone number
  • Apartment or unit number
  • Property or service address
  • Move-in or occupancy information
  • Account credentials
  • Communication preferences
  • Customer support inquiries
  • Survey responses
  • Information contained within communications you send to us

B. Account Information

When you establish or maintain an account with Younity, we may collect information including:

  • Account status
  • Service plan selections
  • Activation records
  • Installation records
  • Billing information
  • Payment status
  • Customer support history
  • Service requests
  • Account preferences

C. Payment Information

When applicable, payments are processed through third-party payment processors. We may receive information relating to completed transactions, payment confirmations, subscription status, billing addresses, and related financial records. Payment card information is processed by our payment providers in accordance with applicable payment security standards, and Younity does not intentionally store complete payment card numbers except as permitted by law.

D. Network and Device Information

Because Younity provides managed internet connectivity services, we may collect technical information necessary to establish, maintain, secure, monitor, and improve our network, including:

  • Internet Protocol (IP) address
  • Media Access Control (MAC) address
  • Device identifiers
  • Browser type
  • Operating system
  • Device manufacturer
  • Device model
  • Authentication records
  • Network connection information
  • Signal strength
  • Session duration
  • Connection timestamps
  • Diagnostic information
  • Performance metrics
  • Error logs

E. Usage Information

We may automatically collect information concerning your interaction with the Services, including:

  • Login activity
  • Portal usage
  • Feature utilization
  • Clickstream activity
  • Service performance
  • Customer preferences
  • Session analytics
  • Referral sources
  • Website interactions

F. Cookies and Similar Technologies

The Services may utilize cookies, pixels, web beacons, software development kits (SDKs), local storage, analytics technologies, and similar tracking technologies to improve functionality, remember user preferences, authenticate users, analyze performance, measure marketing effectiveness, and enhance the user experience.

2. HOW WE USE PERSONAL INFORMATION

Younity may collect, use, process, and otherwise handle Personal Information for legitimate business and operational purposes, including to:

  • Provide internet connectivity and related Services;
  • Authenticate users and devices;
  • Establish, maintain, administer, and secure customer accounts;
  • Process payments and billing;
  • Respond to customer inquiries and support requests;
  • Communicate regarding installations, outages, maintenance, upgrades, appointments, and account activity;
  • Monitor, maintain, troubleshoot, and improve network performance;
  • Detect, investigate, prevent, and respond to fraud, abuse, unauthorized access, cybersecurity threats, and violations of our Terms of Service;
  • Personalize user experiences;
  • Conduct analytics and business intelligence;
  • Develop new products, features, and Services;
  • Fulfill contractual obligations with property owners, managers, and customers;
  • Comply with applicable laws, regulations, legal process, and governmental requests; and
  • Establish, exercise, or defend legal claims.

3. MARKETING COMMUNICATIONS

Subject to applicable law, Younity may send marketing, promotional, educational, and informational communications regarding our Services, products, community events, service offerings, new features, surveys, and other information that may be of interest to you.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions contained within such communications or, in the case of SMS communications, by replying "STOP" where applicable. Opting out of promotional communications will not affect our ability to send transactional or service-related communications.

No mobile information will be shared with third party/affiliates for marketing or promotional purposes.

4. SMS COMMUNICATIONS

Where you voluntarily provide your mobile telephone number and consent as required by applicable law, Younity may send transactional and operational text messages relating to your account, internet service, service appointments, support requests, security alerts, billing notifications, and other account-related matters.

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any product or service.

You may opt out of receiving SMS communications by replying "STOP" to any message or by contacting Customer Support.

5. DISCLOSURE OF INFORMATION

Younity does not sell Personal Information.

We may disclose Personal Information under the following circumstances:

Property Owners and Managers

We may share information with property owners, property managers, landlords, developers, homeowners' associations, or other authorized building representatives as reasonably necessary to provide, administer, support, and improve building internet services, verify residency, manage installations, administer community technology services, and fulfill contractual obligations.

Service Providers

We may disclose information to third-party vendors, contractors, consultants, payment processors, cloud hosting providers, analytics providers, communication providers, installation partners, technical support providers, security vendors, and other service providers who perform services on our behalf and who are contractually obligated to protect such information.

Legal Compliance

We may disclose information where we believe disclosure is necessary or appropriate to:

  • comply with applicable law;
  • respond to lawful subpoenas, court orders, warrants, or governmental requests;
  • protect the rights, property, safety, or security of Younity, our customers, or others;
  • investigate fraud or unlawful activity; or
  • enforce our agreements.

6. NETWORK OPERATIONS

As a provider of managed internet and Wi-Fi services, Younity maintains certain network records necessary to provision, authenticate, monitor, secure, troubleshoot, maintain, optimize, and improve the Services.

Such information may include authentication logs, connection records, network performance metrics, diagnostic information, device identifiers, IP addresses, MAC addresses, bandwidth utilization, and service quality metrics. Such information is used solely for legitimate operational, security, engineering, compliance, and customer support purposes.

7. DATA SECURITY

Younity maintains commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, destruction, misuse, or loss.

Such safeguards may include encryption, access controls, authentication measures, network monitoring, security logging, employee training, vendor due diligence, vulnerability management, and other industry-standard security practices.

Notwithstanding the foregoing, no method of electronic transmission or storage is entirely secure, and Younity cannot guarantee absolute security.

8. DATA RETENTION

Younity retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Policy, provide the Services, satisfy contractual obligations, resolve disputes, comply with applicable legal, regulatory, tax, accounting, and recordkeeping requirements, enforce our agreements, and protect our legitimate business interests.

Upon expiration of the applicable retention period, Personal Information will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law and our internal retention policies.

9. YOUR PRIVACY RIGHTS

Depending upon your jurisdiction of residence, you may have certain legal rights regarding your Personal Information, including the right to:

  • Access Personal Information;
  • Request correction of inaccurate information;
  • Request deletion of Personal Information;
  • Obtain a portable copy of certain information;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based upon consent; and
  • Exercise any additional rights afforded under applicable law.

Younity reserves the right to verify the identity of any individual submitting a request before responding.

Privacy requests may be submitted to:

privacy@younity.io

10. INTERNATIONAL DATA TRANSFERS

The Services are operated from the United States. Personal Information may be stored, processed, or transferred to servers or service providers located within the United States or other jurisdictions where Younity or its service providers operate. By using the Services, you acknowledge that your information may be transferred to jurisdictions with privacy laws that differ from those of your country of residence.

11. CHANGES TO THIS POLICY

Younity reserves the right to amend or modify this Privacy Policy at any time. Any modifications shall become effective upon posting the revised Policy unless otherwise required by applicable law. Continued use of the Services following such modifications constitutes acceptance of the revised Policy.

12. DEVICE CAPTURE MOBILE APP

This section applies to the Device Capture mobile application (the "App"), which is developed and published by Younity, Inc. It is listed on Google Play under the developer name "Younity, Inc." (package name com.devicecapture.mobile) and on the Apple App Store as "Device Capture." The App is a work tool for Younity employees and contractors. Where this section and the rest of this Policy differ, this section controls for the App.

A. Accounts

The App has no public sign-up. Accounts are created by Younity administrators. To create and run your account we collect your name, email address, and role, and you can add a profile photo. Your password is handled by our authentication provider; we never see or store it in readable form.

B. Information the App Collects

  • Photos and videos that you take with the App or choose from your photo library. Videos you choose keep their original sound; the App does not record audio on its own.
  • Equipment information, such as identifiers and serial numbers of the equipment you document.
  • Work records that you enter, such as locations, notes, reports and requests, which may include the names of people you work with, along with timestamps and who created each record.
  • Phone and app information sent with your work: device name, manufacturer and model, operating system and version, App version and the update it runs, time zone, language setting, screen size, and free storage space. While you are signed in, the App also reports when it was last opened, whether its notifications and screen lock are on, and how many items are still waiting to upload. Our servers also record the IP address your work was uploaded from.
  • A phone identifier, kept only in one-way hashed form, with your phone's name, type and App version, used to secure your account and the phone it is signed in on.
  • Crash and diagnostic data, when crash reporting is turned on.

Location. The App does not request or use your phone's location (GPS). Photos you choose from your photo library are uploaded as original files, so they may contain location information that your camera saved in the photo.

Device permissions. The App asks for camera access, photo library access, and notification permission (for reminders scheduled on your phone).

The App does not collect your contacts, phone number, messages, browsing history, financial or payment information, or health information. It contains no advertising, does not track you across other companies' apps or websites, and we do not sell information collected through the App.

C. How We Use App Information

We use information from the App to provide its features and keep your work in sync, to produce records for our customers and the properties where the work was done, to identify equipment automatically from photos, to send related emails and reminders, and to manage accounts, troubleshoot problems, keep our systems secure, and improve the App.

D. Who Receives App Information

Information from the App is visible to Younity staff and to the people who work on the same projects. Project records may be delivered to the customer or property owner for whom the work was performed. We also use service providers that process information on our behalf, only to provide their services to us: cloud hosting, database, file storage and document providers; an artificial-intelligence service provider that analyzes equipment photos; an email delivery provider; an app update provider; and a crash-reporting provider when crash reporting is turned on. We may also disclose information as described in Section 5 (for example, to comply with law).

E. Security and Storage

Information sent between the App and our servers is encrypted in transit (TLS), and access to it is limited by account and project permissions. Data stored by our cloud provider is encrypted at rest. The App keeps work you have not uploaded yet, and copies of project data for offline use, in its private storage on your phone until it can sync. Signing out of the App, or your account being deactivated or signed out of your phone by an administrator, deletes that storage from your phone, as does uninstalling the App.

F. Retention and Deletion

We keep your account information for as long as your account is active. Work records you create are business records of our customers' projects and are kept for as long as needed for those projects and for our legal and business obligations.

To delete your account and the personal information associated with it, email privacy@younity.io from the email address on your account, or ask your Younity administrator. We will delete your account within 30 days. Project records that must be kept for a customer will be retained, but we will remove or de-identify your personal information in them where feasible.

G. Children

The App is a business tool intended for adults and is not directed to children. We do not knowingly collect information from children under 13.

13. CONTACT INFORMATION

Questions regarding this Privacy Policy or Younity's privacy practices may be directed to:

Younity, Inc.

18 W 18th St, New York, NY 10011, United States

Email: privacy@younity.io

Website: www.younity.io